Need Support or Answers?

Check out our FAQ page

Phone: 1-800-685-6947 9:30AM-6:30PM (EST)

Email: insurance@nyis.com

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Need Help?

  • Need an ID Card?

    Once you have access to MyAccount, you can print your ID card instantly. This card will have everything you need, including: your name, policy number, and ID number.

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  • Review Brochures and Flyers

    You will find everything you will need to know about your policy in your plan brochure such as eligibility, effective and termination dates, plan benefits, any exclusions or limitations, and instructions on how to file a claim.

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  • Find a Doctor, Hospital or Lab

    Welcome to the Find a Doctor, Hospital or Lab Center! Whether you're looking for a doctor, hospital, laboratory, or even medical equipment and supplies, we have the information you need.

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  • Need legal help?

    Contact the NYIS Customer Support team for free answers to any legal or immigration questions you may have. We are available on WeChat or by phone, (800) 685-NYIS (6947).

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