skip to main content
Asset 1
Asset 1
UnitedHealthcare Closely Monitoring Novel Coronavirus (2019-nCoV):
As with any public health issue, UnitedHealthcare will work with and follow all guidance and protocols issued by the U.S. Centers for Disease Control and Prevention (CDC), state and local public health departments regarding Novel Coronavirus/2019-nCoV. Please review the UnitedHealthcare Coronavirus Information for any questions you may have.

Customer Service Center

Welcome to the Contact Us Center! If you have questions on any of the following, call 1-800-685-6947 to speak to a live customer service representative, toll free, 9:30 am – 7:30 pm EST. Translators are available when contacting customer service.

  • Benefit questions
  • Claim questions
  • Change of address
  • Requesting a new ID card
  • MyAccount assistance
  • General questions

If you have questions on any of the following, please fill out the form below. You will receive a response within 48 to 72 business hours

  • Enrollment questions
  • Life Status Changes
*indicates a required field

Need Support or Answers?

Check out our FAQ page

Phone: 1-800-685-6947 9:30AM-6:30PM (EST)

Email: [email protected]

or click below

Need Help?
  • Need an ID Card?

    Once you have access to MyAccount, you can print your ID card instantly. This card will have everything you need, including: your name, policy number, and ID number.

    Choose
  • Review Brochures and Flyers

    You will find everything you will need to know about your policy in your plan brochure such as eligibility, effective and termination dates, plan benefits, any exclusions or limitations, and instructions on how to file a claim.

    Choose link for Brochures and Flyers
  • Find a Doctor, Hospital or Lab

    Welcome to the Find a Doctor, Hospital or Lab Center! Whether you're looking for a doctor, hospital, laboratory, or even medical equipment and supplies, we have the information you need.

    Choose link for Finding Doctor, Hospital or Lab
  • Need legal help?

    Contact the NYIS Customer Support team for free answers to any legal or immigration questions you may have. We are available on WeChat or by phone, (800) 685-NYIS (6947).

    Visit NYIS
© Copyright NYIS, All Rights Reserved 2020